How this website handles information · Updated 2 November 2026

Privacy notice

This notice describes the current enquiry website operated by 南京途牛国际旅行社有限公司 / NANJING TUNIU INTERNATIONAL TRAVEL SERVICE CO., LTD., at 南京市玄武区玄武大道108号聚慧园6号楼11层A1. Contact our service team below about this notice or your information.

Enquiry forms

The trip-planning form uses the name, country or region, dates, party size, selected services and notes you enter to create a brief in your browser. Product forms create a brief from the product, date, category and quantity you select. These forms do not submit to a site enquiry database. A downloadable brief is saved only when you choose to download it.

A WhatsApp link includes the brief you choose to share. When you open that link, the information is passed to WhatsApp to prepare the conversation; review the message before sending it. WeChat enquiries are made directly in WeChat. Those platforms process information under their own policies.

When you contact us or book

Our service team receives the messages and attachments you send. To handle a booking, payment or refund, the company may need additional guest, identity and transaction details. Ask the team which details are necessary and how to provide them. Do not enter passport numbers, bank details or other sensitive information in this site’s initial enquiry fields.

Booking information needed to arrange the services you request may be supplied to relevant ticketing, hotel, transport or other service providers. Ask our team for the recipients and handling arrangements relevant to your booking before providing identity documents.

Website and external services

The hosting platform and infrastructure providers may process technical request data, such as IP addresses, request times and browser information, and may use technical cookies for access or security. Some illustrative images are loaded from external image hosts, which can receive technical request data. Outbound image-source links open third-party websites.

No advertising pixels or separate visitor-analytics tools have been added to this version of the website. The forms do not use local storage to save your brief. Messaging and hosting providers have their own data practices.

Questions, corrections and deletion requests

Contact the service team to ask about information held for your enquiry or booking, request a correction or request deletion. Please identify your booking or conversation without sending unnecessary identity documents. The team will explain any records that need to be retained for booking, accounting, dispute handling or applicable obligations.

Contact

Booking, payment & refunds ↗